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Agency tips

Handling last-minute changes without the stress

How to rebook flights and stays quickly when plans shift on the day.

EpixHub editorial team4 min read

Traveller checking his phone while walking through an airport

Start with the facts

Confirm exactly what changed and what the traveller needs now. A clear picture of the situation prevents rushed rebookings that cause new problems.

Check the options quickly

Look at the fare and rate rules to see what can be changed or refunded. Compare alternatives side by side before committing.

Keep the traveller updated

Send the new itinerary as soon as it's confirmed. Even a short message that you're working on it reassures a traveller in the middle of a disruption.

Record every change

Note what was changed, why and at what cost against the booking. A clear history helps with invoicing and with the next disruption.

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